Terms and conditions


Set out below are the business terms in which Laser Reform provides a service to its clients.

Please ensure that you have read and fully understood our terms and conditions prior to booking a treatment with us.

1. Appointments and Cancellation/no show Policy

  • If you need to reschedule or cancel your appointment, please inform us 24 hours prior to your appointment. Failure to give us 24 hours notice will result in a £50 to £300 charge depending on the treatment area. Alternatively the treatment will be removed from the package. Laser Reform sends out a reminder of appointment via SMS and email at least 24 hours prior to your appointment, however, this is NOT to be confused as a reminder of your 24-hour notice of cancellation.

  • Please arrive on time for at your appointment so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment.

  • Prior to your appointment, we will inform you of any preparation required for your treatment. If you do not follow the guidance this may result in cancellation of your appointment, reduced treatment time, or additional fees being charged. For certain treatments, we ask that you are prepared for your treatment:

    • Face treatments: All make-up removed prior to treatment

    • Laser hair removal: area shaved 24 hours prior to treatment and free of hair. Hair must not be waxed or plucked prior to laser hair removal.

  • Please be aware that if you arrive at your appointment & it is deemed to be unsafe to continue with your treatment by our technicians due to tanning and sun exposure, your appointment may be postponed to a later time.

  • Please be advised makeup, deodorant, perfume and oil-based products must be removed before treatment. Practitioners will cleanse the area however we cannot be held responsible for all of the above products that may lay dormant in the skin pores and can cause an adverse reaction.

  • Laser Reform will aim to keep your appointment run according to an arranged time where possible; however, should we need to cancel your appointment at short notice, we will make every effort to contact you in advance.

2.  Consultation/Booking Fee

  • A face-to-face consultation is included with every treatment booking.

  • Please give a minimum of 24 hours notice for cancellations or rescheduling to allow for efficient scheduling. Failure to provide notice within this time frame will result in a non-refundable booking fee of £50.

  • In cases of missed appointments without prior notice, a non-refundable booking fee of £50 will be charged.

  • If a consultation was conducted during the appointment, a fee of £50 will be charged.

  • The consultation fee will be redeemed against any treatment carried out.

  • Failure to pay the £50 in the required time given will lead to your appointment getting cancelled.

  • For no shows or late cancellations, you will be subject to a charge of £50 that will be applied to your debit or credit card. Laser Reform sends out a reminder of appointment via SMS and email at least 48 hours prior to your appointment however, this is NOT to be confused as a reminder of your 24-hour notice of cancellation. By proceeding to book you are agreeing to the terms and conditions.

3. Lateness Policy

  • If arrival is delayed it is not always possible for us to accommodate your full appointment, which means your appointment time may have to be shortened or cancelled. We will always try to accommodate last-minute changes if we can however this is only if the appointment is available for a later time. Please be aware that with certain skin treatments we may require you to arrive 30 minutes prior to your appointment for the application of numbing cream. Please be advised any lateness may mean the treatment is cancelled if your practitioner does not feel they can perform treatment without numbing cream having been applied.

4. Refund Policy

  • Laser Reform provides full or partial refund for any unused laser treatments if the request is made within the cooling off period of 14 days. Should this period pass, Laser Reform only offers refunds based on a medical reason that prohibits you from continuing treatment. Proof of transcript directly from the GP/hospital must be provided for authorisation of refund.

  • If any of the sessions from a package have been used, the refund amount will be based on the deduction of individual list price, rather than the discounted package price. The difference will be the refunded amount.

  • Please contact our Customer Support team at customersupport@laserreform.com for a refund request. We will do our best to assist and support you

5. Liability Policy

Laser Reform will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client. Your statutory will be protected.

It is the client’s responsibility to ensure that he/she provide us with all relevant medical details prior to each treatment. We will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Laser Reform regarding the care of a treated area.

6. Complaint Policy

  • We always try to give the best service possible, but there may be times when you feel that this has not happened. you are entitled to submit a complaint, either verbally, by telephone or in writing to our complaints department at customersupport@laserreform.com

  • The member of staff who initially receives the complaint will convey the details to the complaints department and you will receive an acknowledgement within two working days of lodging the complaint that an investigation into the matter is underway.

  • During the course of the investigation, we may contact you for further information via email or telephone and require you to attend an additional consultation meeting with the practitioner involved in your treatment if needed. If you are not satisfied with this initial attempt at resolution or have any objection to being seen by this practitioner, the complaints department will review your case.

  • This is a summary of the complaints procedure. A full version is available upon request.

7. Machine Maintenance Policy

. In the event of the machine maintenance, we will need to reschedule your appointment and will aim to notify you at the earliest opportunity. This is to ensure we maintain continuous high level of service.

8. Payment Policy

  • Correct payment must be received before treatments can be scheduled and commenced. Generally, this is in full or via our installation plan.

  • Instalments must be paid at correct intervals as agreed by the clinic. This is required to be paid every month on the same date as your first payment, until the payment plan is complete.

  • If you refuse to pay on time for your installations plan we have the right to refuse to treat you until payment has been made and is accurately up to date.

 9. Gift Cards

  • Gift cards are currently valid for 48 months from the date of purchase. 

  • Laser Reform gift cards can be used as full or part payment towards a treatment or a package of treatments.

  • Gift cards cannot be used to purchase any products.

  • Gift cards are non‐transferable but can be upgraded for an additional cost, subject to availability.

  • Gift cards cannot be exchanged for cash or redeemed against existing bookings where payment has already been made.

  • Please note that we are unable to extend expiry dates if gift cards are unused.